Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it — unworn, unused, unwashed, with all original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at xivwovenfrommemories@gmail.com.

If your return is accepted, we will provide instructions on how and where to send your package. Please do not send any item back without first contacting us and receiving return approval. Items returned without prior authorization may not be accepted.

Unless the product received is defective, damaged, or incorrect, return shipping costs will be borne by the customer.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it. If your item is defective, damaged, or you have received the wrong product, contact us as soon as possible at xivwovenfrommemories@gmail.com with your order details and photographs of the issue.

We will review the issue and work with you to make it right.

Non-Returnable Items

Returns cannot be accepted for:

• Items that have been worn, washed, altered, damaged after delivery, or have their original tags removed.
• Customized, personalized, made-to-order, or altered products.
• Products returned without their original packaging and accessories, where applicable.
• Gift cards, if offered.

For hygiene and product-integrity reasons, please ensure garments are tried on carefully and returned in their original condition.

Sale Items

Unless otherwise stated at the time of purchase, items marked as final sale are not eligible for return or exchange, except where the item received is defective, damaged, incorrect, or where applicable law requires otherwise.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, colour, or size, you may request a return for an eligible item and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time for the amount to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at xivwovenfrommemories@gmail.com